Terms for specialists (Terms of Service)

This is an agreement between you, the specialist, and the Okoshki project. It describes what we provide, what it costs, and what you and we are responsible for.

You accept these terms when you connect your bot to Okoshki. If you don’t agree with them, don’t connect. If you’ve already connected, you can disconnect at any time.

1. Who we are

Okoshki (okoshki.io) is an online booking service for beauty professionals. The project is not a registered legal entity; it’s run by the project owner. “We” in this document means the Okoshki project and its owner. Contact us on Telegram: @shopclaude.

Terms used:

• Specialist, you — a person who has connected Okoshki to take bookings for their services.
• Client — someone who books with you.
• Specialist’s bot — your Telegram bot that clients use to book with you.
• Platform bot — @okoshki_nhatrang_bot. You connect through it, and subscription messages come from it.

2. What we provide

• Connecting your Telegram bot: in one tap or with a token from @BotFather.
• Client booking in the bot (via the Mini App or buttons) and on your page okoshki.io/m/<your page> — you can add it to Instagram.
• Services, prices, photos, schedule and booking rules: time step, breaks between clients, how far in advance bookings can be cancelled.
• Confirming, rescheduling and cancelling bookings; marking no-shows.
• Client reminders 24 hours and 2 hours before the visit, and “time for a touch-up” — with your own texts.
• Waitlist: when a slot opens up, it’s offered to those waiting.
• Reviews with your replies, and the “Verified specialist” badge.
• Showing your payment methods to clients.
• A dashboard in the Mini App and in the browser — in English, Russian and Vietnamese.
• Support on Telegram.

The feature set may change: we add new things and improve existing ones. If we remove something you use, we’ll let you know in advance.

Your bot

The bot belongs to you. When you connect in one tap, Telegram creates the bot on your account and gives us its management key (token). We set the bot’s name, description, menu and commands — when you connect, and when you change these settings in Okoshki. The booking page and the Mini App include a small link to Okoshki.

When you disconnect, we delete the token and stop managing the bot. The bot stays yours in @BotFather.

The “Verified specialist” badge

The badge appears automatically once you have at least 5 published reviews with an average rating of 4.5 or higher. We can also give it manually. The badge is not a certificate or a guarantee of quality. We’ll remove it if reviews are faked.

Demo

If you’ve claimed a demo page (“Make it mine”), its services, prices and photos are copied to your account. We built the demo from your public profile, so please check everything and correct it if needed.

3. Trial and price

• Trial — 14 days free from the moment you connect, with all features. You don’t need to pay or add a card for the trial. The trial is given once per specialist.
• Subscription — $12 a month per specialist: one account and one bot.
• Reminders. The platform bot will remind you 3 days and 1 day before your trial or paid period ends, and on the last day.
• How to pay. For now, payment is manual: message @shopclaude and you’ll get the payment details. We’ll agree on the payment method, for example USDT or a bank transfer. You can pay in dollars or the equivalent in another currency — we’ll tell you the rate before you pay. Any transfer fee is paid by the sender: we need to receive $12 per month.
• Confirmation. When the money arrives, we mark “paid until…” in Okoshki, and the platform bot sends you the date.
• What a month is. A month runs until the same date of the next month. You can pay for several months at once.
• No automatic charges. We don’t store your cards and never charge you on our own.

4. Renewal and end of the period

• Renewing means paying for the next period. If you pay before your paid period ends, the new month is added to it. If you pay after it ends, the month starts from the day of payment.
• If you don’t renew, the bot and page stay, clients see your contacts, and existing bookings are kept. New online bookings aren’t accepted: clients see “This specialist isn’t taking online bookings at the moment” and your contacts.
• Data is kept for 60 days after the period ends. If you pay during that time, everything comes back as it was. After that, the data is deleted — more in the privacy policy: okoshki.io/legal/privacy.

5. Cancellation and refunds

• You can stop at any time: just don’t renew, or message @shopclaude. To delete your account right away, use the /delete_my_data command in the platform bot.
• Refunds. If you change your mind, message @shopclaude within 7 days of payment and we’ll refund that month. If you paid for several months in advance and ask within 7 days of payment, we’ll also refund the full months that haven’t started yet.
• After 7 days, payments aren’t refunded, but the service keeps working until the end of the paid period.
• How we refund. By the same method you paid, within 7 days of your request. We refund the amount we received.
• The trial is free, so there’s nothing to refund for it.
• If your account is blocked for breaking these terms (section 8), the payment for the current period isn’t refunded.

6. Your obligations

• You’re at least 18 years old.
• You provide your services legally. Any licences, permits and taxes required in your country and city are your responsibility.
• The information on your page is true: services, prices, address, payment methods. The photos are yours, or you have the right to show them.
• You keep your Telegram account secure: whoever controls it controls the bot and the bookings.

Client data

Through Okoshki you receive client data: names, phone numbers, photos, visit history. Use it only to serve those clients. Don’t sell it, don’t share it with others, and don’t send clients messages they haven’t agreed to receive. If the law of your country requires you to tell clients how you use their data, that’s your responsibility. What we do with the data is described in the privacy policy.

We ourselves process client data only on your behalf. We store it so that booking works, don’t use it for our own purposes, and delete it as described in the privacy policy.

Your content

Everything you add — services, texts, photos — remains yours. You allow us to store it and show it to clients, but only to run Okoshki. We’ll only feature your page in Okoshki advertising with your consent.

On request, we’ll send you your clients and bookings as a file.

Support access

Support may log in to your dashboard to help with your request or to look into a complaint. You can see every such login under “Recent support actions”.

7. Rules

Not allowed:

• Spam. Don’t send clients messages they haven’t agreed to receive, and don’t use reminder texts or the bot to advertise anything unrelated to your services and bookings.
• Illegal services. This includes sexual services disguised as massage or other treatments, and medical procedures without the qualifications or licence where one is required.
• Deception. Don’t pass off other people’s photos and work as your own, list false prices, or pretend to be another specialist or salon.
• Fake reviews. Don’t write fake reviews or pressure clients into giving a high rating or removing a low one.
• Abuse. Don’t insult, threaten or discriminate in bot texts, messages or review replies.
• Interfering with the service. Don’t try to hack the service, get around its limits, access other people’s data, or flood it with automated requests.
• Sharing access. Don’t transfer or resell access to your account to other people without our consent.

8. Suspension and blocking

• If you break the rules, we usually warn you first and ask you to fix it within a reasonable time.
• We suspend or block an account immediately, without warning, for illegal services, fraud, threats, attacks on the service and mass spam, and also if Telegram complains about your bot.
• After blocking, the bot doesn’t accept new bookings, and clients are shown that online booking is unavailable. We keep the data for 60 days, the same as when a period ends. During that time you can ask for an export of your clients and bookings.
• If you disagree with the block, message @shopclaude and we’ll look into it.
• Telegram may restrict or block your bot under its own rules. That’s out of our hands.

9. Liability

• Payments with clients. We aren’t involved in them. Clients pay you directly; we don’t accept, hold or refund their money. Disputes about payment, prepayments and refunds are between you and the client.
• Your services. The agreement for a service is between you and the client. We aren’t responsible for the quality, safety or result of your services, or for lateness and no-shows — yours or your clients’.
• Service “as is”. We do our best to keep everything running smoothly, but we can’t guarantee it. There may be breaks for updates, and outages at Telegram, the hosting provider or the network. A message may not arrive if a client stopped the bot or deleted the chat. Check important bookings in your dashboard.
• If the service was down through our fault for more than 24 hours in a row, we’ll extend your paid period by that time. Just message us.
• Indirect losses. We aren’t liable for lost profits, lost clients or other indirect losses.
• Limit of liability. Our total liability to you is no more than the amount you paid us for the last month. This limit applies to the extent permitted by law.
• Third-party services. We aren’t responsible for the actions of Telegram and other services we can’t control.

10. Changes to the terms

• We may change these terms. The new version appears at okoshki.io/legal/terms with the date at the top.
• We’ll notify you of significant changes — price, removing features, new obligations — in the platform bot at least 14 days in advance.
• A new price applies from your next renewal. A period you’ve already paid for stays at the old price.
• If you don’t agree with the changes, simply don’t renew your subscription. If you keep using Okoshki after the changes take effect, it means you’ve accepted them.

11. Governing law and disputes

• These terms are governed by the law applicable to the relationship between you and us. Mandatory legal provisions that protect you apply in any case.
• We resolve disputes through negotiation. Message @shopclaude — we’ll reply within 10 days.
• If any provision of these terms turns out to be invalid, the rest remain in force.

12. Contact

• We send notices under this agreement through the platform bot or message you on Telegram. Please don’t block the platform bot: payment reminders and notices about changes to the terms come through it.
• Our contact: Telegram @shopclaude.